Huia Award 2026 recipient
For the almost 22 years, Jennifer Couch has been doing something deceptively simple: showing up. Every week, she has given her time, friendship, and stories with older people in the Waikato through Age Concern’s Visiting Service.
Those who know Jennifer describe her as compassionate, approachable, and a wonderful listener. Jennifer understands that friendship is about more than filling time. A regular visit, a familiar face, or a meaningful conversation can have a profound impact on a person’s wellbeing. Through her consistent presence, she has helped older people feel connected to their communities and reassured that they matter.
This year, Jennifer’s quiet commitment is being recognised by Age Concern, and she joins the distinguished group of Age Concern New Zealand Huia Award recipients. Now in its’ fifth year, the awards recognise three New Zealanders who are making a significant difference to the lives of others. Jennifer joins academics, those working in the sector, and other volunteers, who have changed the lives of older New Zealanders.
Jennifer’s impact reaches far beyond the individuals she visits. Her commitment demonstrates the important role volunteers play in creating stronger, more caring communities. At a time when loneliness and social isolation can significantly affect older people’s health and wellbeing, Jennifer shows how small acts of kindness can make an extraordinary difference.
“How would New Zealand operate without volunteers? They are a critical workforce and one that communities rely on. There’s global evidence that tells us about the value for people to stay connected at all ages. Age Concerns’ social connection activity can be traced back to the late 1940s, and our formal Visiting Service has been around for over 36 years to support older people’s health and wellbeing. It would not be possible without volunteers like Jennifer, and we are delighted to recognise two decades of her service – it is truly wonderful,” says Karen Billings-Jensen, Chief Executive of Age Concern New Zealand.
Over those 22 years, Jennifer has been matched with seven older people, offering companionship, conversation, and connection to those who might otherwise experience loneliness or isolation. While the number may seem modest, it reflects something much deeper: Jennifer’s commitment to her community.
“My children had grown up, and I wasn’t on the ambulance anymore, so I decided to volunteer.” She heard about the service at a meeting in Matamata and she “I decided to give it a go.’
Jennifer remembers her first friendship fondly. Her first match was a woman named Gladys, and what began as regular visits grew into a remarkable friendship that lasted 12 years. Together they shared countless conversations, laughter, and moments of companionship. Jennifer was there for many birthday celebrations, including Glady’s 90th and 100th birthdays.
Perhaps what makes Jennifer’s contribution so inspiring is its simplicity. She has not sought recognition or attention. Instead, she has quietly dedicated more than two decades to being a friend.
When asked why she volunteers, she simply says ‘Just because I can, probably, and because I enjoy it. You meet new people.”
“I just visit, chat, and try to get along.”
“It’s something they (the older person) rely on and makes them happy to talk, so I am happy.
That ability to form genuine and lasting relationships continues today. In August 2026, Jennifer was matched with her seventh older friend.
Through hundreds of visits and countless conversations, Jennifer has shown that meaningful change does not always come through grand gestures. Sometimes it comes through a cup of coffee, a shared story, a listening ear, and the willingness to keep showing up. She exemplifies the values of kindness, respect, and community, inspiring others to become involved and helping create an Aotearoa New Zealand where older people are valued, included, and connected.
And her advice to others looking to volunteer – “If you enjoy a cup of tea/coffee – go for it!”.
