What the scheme offers
If you’re eligible, the scheme can support you in a few practical ways.
It provides:
- An electronic card that reduces your transport fare by 65%, up to a set limit
- Funding to help transport providers install wheelchair hoists
- Payment to vehicle owners when a hoist or ramp is needed for your trip
The maximum fare subsidy varies depending on where you live, as it is set by your regional or Auckland Transport.
Who can get it
You may be able to use the scheme if you have a long-term impairment that makes it difficult to use public transport.
To access it, you’ll need to be assessed against the eligibility criteria. If you qualify, you’ll be issued with an ID card for your region.
If you think this could apply to you, it’s a good idea to contact a local agent near you and ask about an assessment. It may take time to get an assessment, so contact your local agent in plenty of time before you plan to use it.
How it works
Once you have our Total Mobility card, you can use it with participating transport providers.
You’ll receive 65% off the normal fare (as at 1 July 2026), up to a maximum amount. If your trip costs more than that limit, you’ll need to pay the difference.
The level of support, and whether you can use it outside your local area can vary depending on regional policies.
Factors outside of the control of Waka Kotahi (NZTA) may influence the availability of the subsidy, such as individual regional council policies on subsidising out of town travel.
While the scheme has widespread support, individual transport operators may refuse to honour the card. It is recommended to book the transport service by phone or check with the operator that they accept the card before starting the journey.
Where to get an assessment
Your local Regional Council can advise you of the accredited agencies that undertake assessments in your area.
