Tina Mitchell  

Deputy Banking Ombudsman – Prevention Banking Ombudsman Scheme

Tina's session will give an overview of the types of banking issues the Banking Ombudsman is seeing that affect older bank customers, and the learnings from those cases.  The focus will be on scam cases – we’re seeing some heart-breaking cases where people are losing significant amounts of money to very sophisticated scammers.  We’ll finish with some practical tips on how to keep yourself safe from online fraud and talk about the work we’re doing with banks to shut down the scammers.

Fraud and scams are hot topics for the Banking Ombudsman Scheme as New Zealanders are increasingly targeted by scammers.  We’ve seen in increase in fraud-related cases over the last six months so we’ve been sharing the lessons from our cases in the media, and engaging with stakeholders and the industry to see what more can be done to prevent fraud and scams. 

Tina is the Deputy Banking Ombudsman – Prevention. Her role is to share insights from complaints to encourage best practice by the banks and informed decisions by customers. 
Tina brings a strong strategic and delivery focus, with a legal career spanning 22 years.  She has worked in a range of complaints resolution and leadership contexts over the last 20 years, including legal private practice, regulatory services, policy and advisory roles.  She is passionate about resolving disputes early and preventing them from happening in the first place.